Customer Acquisition Blog

Monthly Archives: January 2015

Troubleshooting the Agent Dashboard Audio & Microphone

By Henry Schultz | Published January 21, 2015

If you are using the Agent Dashboard Softphone, you may experience situations in which the audio or microphone volume may be adjusted without your knowledge. This tutorial is dedicated to teaching you how to troubleshoot the dashboard audio/microphone on a Windows 7, 8, or 10 PC.   Step 1:  Check Exclusive Mode for your Headphones […]

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Adding contacts through the Voicent Live Form API

By voicentlive | Published January 7, 2015

To add contacts remotely to your Voicent Live account you will need to follow the instructions below. 1) Login to Voicent Live and continue to your Dashboard as circled below in red. 2) On the left side panel of your Dashboard, Select Setup -> Website -> Form 3) Add a new form, specify a forward […]

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