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Business Management Tools
Labor-saving, efficiency-raising sophistication with point-and-click ease
Workflow Automation
Everything you need to automate your business -- all in one place
Offload repetitive tasks, freeing up your staff for more important assignments
Eliminate mistakes, forgotten follow-ups, and other oversights that are common in manually managed workflow processes, imposing a new standard in organizational discipline and attention to detail. Improve staff morale, effectiveness, collaboration and productivity by eliminating human involvement in boring, repetitive tasks and managing vast amounts of minutiae.
Effortlessly track and execute telephone, SMS and email marketing programs
Voicent gives you the ability to easily create and manage Automated Workflows that—without any human effort--provide around-the-clock service responding to on-line information requests, executing scheduled follow-up tasks, and helping human staff get involved when needed to close a sale or provide a needed human touch.
Business Phone System
All the tools you need to run your own phone system
Fully featured inbound phone system
From simple call-flow menus to incredibly powerful connections to web applications, CRM applications, ERP applications, and other tools, Voicent's inbound phone system simplifies business integration and increases system flexibility.
Includes auto attendants and call routing
Extensions can be Voicent's softphone or an external phone number, allowing your agents to conveniently work from anywhere. Calls can display in a waiting queue, where your agents can review the contact's CRM record before answering the call.
Customer Self Service
Give callers the information they need - automatically
Automatic escalation
Track your customers through your workflow process and escalate support as needed. Have a customer who gets stuck on an issue? Automatically email customers or alert your agents to call customers with complicated problems to quickly resolve customer issues and improve customer satisfaction.
Self service with interactive messaging
Voicent's inbound call software features highly customizable phone menus, enabling your customers to help themselves in addition to reaching your agents. Set up your phone menu to answer the most common support questions, direct callers to the right solutions, or route callers to the most suitable agent to quickly resolve any situation.
Design Tools
Design your own phone menus and workflows with point and click ease
Customize your own phone menu
Utilize a simple point and click interface to create the incoming phone system that best suits your needs. Set your own on-hold music, the number of branches, where to direct calls and more.
Create custom broadcast messages
With Voicent Live's intuitive visual interface you can easily create the broadcast message that best suits your campaign. Record or use text-to-speech to personalize your broadcast for each customer, exponentially increasing the efficacy of your message.
Sign up with Voicent Live now and get 100 free calling minutes.