Automate to achieve new levels of speed, accuracy and efficiency
Thoughtfully-designed business processes are an essential part of consistently sucessful organizations. Add automation to business processes and you exponentially increase speed, accuracy, efficiency and performance.
Until now business process automation required impossibly complicated integration of voice, text, email and web technologies. Voicent Live's automation capabilities eliminate that complexity and make automated business processes easy to create and manage.
Thanks to Voicent Live's clear and simple graphical representations of workflows, it's easy to see, capture and understand all the component tasks involved in your business processes. And because Voicent Live contains all the necessary tools for integrating multi-channel communication, it's easy to just point and click to fully automate those processes.
Automated business processes enable effortless, disciplined, professional, around-the-clock engagement with customers, without the cost of maintaining large, expensive staff.
Just as importantly, automated business processes can allow for faster, smarter and more disciplined collaboration and adherence to internal rules and governing policies. When processes are automated, you can make sure that important steps aren't forgotten or ignored. Typos and other costly mistakes can be eliminated when data input and other tasks aren't done by hand; built-in system efficiencies won't be thwarted when they don't depend on busy staff to implement, but rather implement themselves automatically. Suddenly, internal and external rules and governance policies are followed as a matter of course. Internal schedules, such as training, vacation, work shifts, and more, are managed and communicated automatically.
See what's needed, then create it
Voicent Live presents automated workflows as graphical illustrations that can be created, expanded and
reshaped with point-and-click ease. This gives you incredible agility and speed to see and understand
your workflows. Then, when you need to quickly respond to competitive or market challenges, workflows
can be easily added or adjusted to adapt to new needs.
Manage and monitor all workflow instances in just one place
Whether you need to design, create, and implement Automated Workflows as you need them, or implement an established array of automated workflows to implement a sophisticated Business Process Management (BPM) plan, Voicent’s Automated Workflow Management system provides all the intuitive ease and rich technology you will need.
Automated Workflows can be created and monitored all within Voicent Live. Workflow progress can be monitored and managed in the same window as well, keeping everything in one convenient place. Virtually any process you want can be automated, streamlining and customizing your business as it grows.