It's the life blood of your business
What you know about your customers and how you use that information will
dramatically affect your sales success. Customer Relation Management is a
strategy for collecting, organizing and using information about your customers
to better connect with them.
The rub, of course, is that proper CRM takes a
lot of time and work. And when sales staff is busy, the first thing that often
falls through the cracks is the inputting or retrieving of key information on
customer activity and issues.
Track marketing and sales activities across all channels
With Voicent Live's automated CRM capabilities, you will automatically track
and manage all of your contacts across phone, text, email, social and web
channels. There's no need for busy staff to remember to note that an important
customer called. It will be noted and recorded on that customer's CRM profile
automatically.
Customer profiles
Voicent Live lets you design customer profiles and contact histories with
customizable fields and display options, but day-to-day management, such as
tracking a customer's preferred method of contact, or opt-out requests, are all
handled automatically, without burdening your busy staff.
When your CRM data is rich and up-to-date, you'll be able to easily create, deploy, and manage online campaigns that increase revenue.
Automatically display customer information for Agents
What good is excellent customer information if it is rarely used? With Voicent Live's automated CRM capabilities, your agents, sales reps or call center operators will automatically get a pop-up display of a customer's CRM profile anytime they connect with that customer.
That means your company will be in an excellent position to deliver
sterling customer service, or close a sale, everytime it connects with
customers. During that contact, your agent will be able to note special
requests or other important details that will be automatically saved at the
end of the call.
Run smarter campaigns, and a smarter business
Having quality information about your customers and prospects can make for much smarter sales campaigns. With a few mouse clicks, you will be able to segment campaigns based on previous purchases, geography, expressed interests, or any characteristic detailed in your CRM profiles.
Voicent Live's automated CRM capabilities include robust reporting
features that allow you to communicate customer trends to inform
organizational and product development decisions. Now your sales and
marketing teams can work hand-in-hand with the rest of your organization
to improve customer satisfaction, increase sales and improve the bottom
line.