Customer Acquisition Blog

Troubleshooting the Agent Dashboard Audio & Microphone

By Henry Schultz | Published January 21, 2015

If you are using the Agent Dashboard Softphone, you may experience situations in which the audio or microphone volume may be adjusted without your knowledge. This tutorial is dedicated to teaching you how to troubleshoot the dashboard audio/microphone on a Windows 7, 8, or 10 PC.   Step 1:  Check Exclusive Mode for your Headphones […]

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